Oakridge Orthodontics

Orthodontist: William King

Overall grade: B

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Oakridge Orthodontics in Vancouver has a robust online presence, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, knowledgeable, and attentive staff, often mentioning the orthodontists and front desk team for their professionalism and friendliness.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set realistic expectations.
- The office environment is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make younger patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their smiles and the overall process.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- There are isolated complaints about long wait times during peak hours or rescheduling challenges.
- Rare negative feedback includes dissatisfaction with specific treatment results or discomfort during procedures.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, indicating a family-friendly practice.
- Clean, modern facilities and efficient service.
- Consistently strong outcomes and positive feedback from a large patient base.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of rushed appointments or communication lapses.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 261-8168
• Website: www.vancouverorthodontist.com/
• Address: 650 West 41st Avenue, Suite 319, South Medical Tower, Oakridge Centre, Vancouver, BC V5Z 2M9