Coquitlam Orthodontics

Orthodontist: Brandon Huang

Overall grade: B

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Coquitlam Orthodontics in Coquitlam has a robust online reputation, with a Google review average of 4.8 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning the orthodontists and front desk team for their welcoming attitude and clear communication.
- Patients frequently highlight the thoroughness of consultations and the willingness of staff to answer questions and explain treatment options in detail.
- The office environment is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make younger patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall treatment process.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- Some patients report feeling rushed during appointments or not receiving enough time with the orthodontist.
- There are isolated complaints about communication lapses, such as difficulty reaching the office by phone or delays in follow-up.
- A few negative reviews cite dissatisfaction with specific treatment outcomes, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Positive experiences for both children and adults, with a family-friendly approach.
- Clean, modern facilities and efficient service.
- Consistently strong results and a solid community reputation.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of feeling rushed or not having enough time with the orthodontist.
- Rare communication issues or dissatisfaction with specific outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (604) 945-6321
• Website: taylorshamloo.com/
• Address: 2963 Glen Dr #205, Coquitlam, BC V3B 0B8