Mahogany Orthodontics

Orthodontist: Mark Hamanishi

Overall grade: B-

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Mahogany Orthodontics in Calgary has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Patients consistently highlight the thoroughness of consultations, clear explanations of treatment options, and the willingness of staff to answer questions and address concerns.
- The office environment is frequently described as modern, clean, and comfortable, with a child-friendly atmosphere and amenities that help put younger patients at ease.
- Many reviews note efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy family schedules.
- Several patients share positive experiences with the results of their orthodontic treatments, including braces and Invisalign, expressing satisfaction with both the process and outcomes.
- The clinic is praised for its transparency in pricing and payment plans, with many noting that costs and procedures are explained upfront.

Negative Highlights:
- A small number of reviews mention occasional miscommunications regarding appointment times or scheduling, though these are infrequent.
- There are isolated comments about feeling rushed during particularly busy periods, but these are not a common theme.
- Very few negative reviews mention dissatisfaction with specific treatment outcomes, but these are rare and often addressed by the clinic in follow-up responses.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient-centered care.
- Modern, clean, and welcoming office environment, especially suitable for families and children.
- Clear communication about treatment options, costs, and procedures.
- Efficient scheduling and minimal wait times.
- Strong track record of positive treatment outcomes and patient satisfaction.

Why a patient may not want to:
- Occasional scheduling miscommunications or feeling rushed during busy times.
- Rare negative experiences with specific treatments, though these are not the norm.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 452-4611
• Website: mahoganyortho.com/
• Address: 7 Mahogany Plaza SE #310, Calgary, AB T3M 2P8