Herbert Orthodontics

Orthodontist: Maxine Herbert

Overall grade: C-

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Herbert Orthodontics in Grande Prairie has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Herbert and team members by name for their attentive and caring approach.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set expectations and build trust.
- The office environment is described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make patients feel at ease, especially those who are nervous about orthodontic treatment.
- Several reviews mention successful treatment outcomes, with patients expressing satisfaction with their new smiles and the overall process.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance coordination, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time to ask questions.
- Isolated complaints reference dissatisfaction with specific treatment results or discomfort during procedures, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, including those with dental anxiety.
- Clean, modern facilities and efficient, organized service.
- Consistently strong community reputation and positive treatment outcomes.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Some reports of feeling rushed during appointments or not having all questions addressed.
- Rare negative experiences with treatment results or comfort.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 532-7511
• Website: www.herbertortho.com/
• Address: 9622 62 Ave, Grande Prairie, AB T8W 2C1