Dr. Kirk Bartlett Orthodontist

Orthodontist: Kirk Bartlett

Overall grade: D

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Kirk Bartlett Orthodontist in Duncan has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Bartlett and his team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first visit.
- Patients consistently highlight the staff’s ability to explain treatment options clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is frequently described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note excellent results with orthodontic treatments, including braces and Invisalign, and express satisfaction with the outcomes.
- Parents often mention positive experiences for their children, citing a gentle approach and a supportive environment for young patients.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits, though these comments are rare.
- There are isolated mentions of higher costs compared to other providers, with some patients feeling that treatment was expensive.
- A few reviewers note that parking can be limited at busy times.

Why a patient would want to see them:
- High satisfaction with treatment outcomes and patient care.
- Friendly, knowledgeable staff who communicate well and put patients at ease.
- Modern, clean facilities and efficient office management.
- Strong reputation for working well with children and families.

Why a patient may not want to:
- Potential concerns about cost, as some find treatment prices higher than average.
- Occasional difficulty securing preferred appointment times.
- Limited parking during peak hours.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 479-4645
• Website: www.bartlettortho.com/
• Address: 435 Trunk Rd Ste 211, Duncan, BC V9L 2P4