ACP Orthodontics

Orthodontist: Conny Athanasopolous

Overall grade: B

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

ACP Orthodontics in Winnipeg has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, professional, and knowledgeable staff, often mentioning the orthodontists and front desk team for their friendliness and clear communication.
- Many patients highlight the thoroughness of consultations and the willingness of staff to answer questions and explain treatment options in detail.
- The office environment is frequently described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for children and teenagers, with staff praised for their patience and ability to make young patients feel at ease.
- Patients often mention satisfaction with treatment outcomes, including improved smiles and confidence, and appreciate the clinic’s follow-up care and flexibility with appointments.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough time with the orthodontist.
- Isolated complaints include dissatisfaction with specific treatment results or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both adults and children, with a focus on patient comfort.
- Clean, modern facilities and efficient, flexible scheduling.
- Consistently strong treatment outcomes and follow-up care.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with specific treatments or discomfort.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (204) 253-1269
• Website: www.acportho.com/
• Address: 140 Meadowood Dr #4a, Winnipeg, MB R2M 5L8