All Smiles Orthodontic Specialists

Orthodontist: Joseph Stanley

Overall grade: C+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

All Smiles Orthodontic Specialists in Saint John has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the staff for being friendly, welcoming, and professional, often mentioning the orthodontists and assistants by name for their attentive care.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with a pleasant atmosphere.
- Several reviews note efficient appointment scheduling, minimal wait times, and flexibility in accommodating patient needs.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and reassuring with young patients.
- Success stories about excellent orthodontic results and satisfaction with braces or Invisalign treatments are common.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over coverage or unexpected costs, though these are not widespread.
- A few patients report feeling rushed during appointments or not having all their questions fully addressed.
- Isolated complaints about discomfort with appliances or dissatisfaction with specific aspects of treatment, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and communication.
- Clean, modern facilities and efficient service.
- Strong track record with children and anxious patients.
- Consistently positive treatment outcomes and community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Rare reports of feeling rushed or not fully heard during appointments.
- Isolated negative experiences with treatment comfort or results.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (506) 633-0330
• Website: www.allsmilesortho.ca/
• Address: 560 Main Street #350 Bldg A Hilyard Place, 560 Main St, Saint John, NB E2K 1J5