Embrace Orthodontics

Orthodontist: Kirby Cadman

Overall grade: C-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Embrace Orthodontics in Prince Albert has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontist and team by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with a pleasant atmosphere that helps put patients at ease.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating patient needs.
- Parents often note positive experiences for their children, citing gentle care and a supportive environment for young patients.
- Success stories about excellent orthodontic results and satisfaction with braces or Invisalign treatments are common.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected costs, though these are not widespread.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints reference dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Clean, modern facilities and efficient, flexible service.
- Strong track record with children and anxious patients.
- Consistent positive feedback and successful orthodontic outcomes.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Rare reports of rushed appointments or less-than-ideal communication.
- Isolated negative experiences with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (306) 763-6353
• Website: embraceorthopa.ca/
• Address: 250 28 St W, Prince Albert, SK S6V 4S9