MacLeod Orthodontics

Orthodontist: Matt Macleod

Overall grade: C-

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: B-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

MacLeod Orthodontics in Kentville has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. MacLeod and team by name for their expertise and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note positive experiences for children and teens, with staff going out of their way to make younger patients feel at ease.
- Patients appreciate the flexibility in appointment times and the clinic’s willingness to accommodate busy schedules.
- There are numerous success stories about excellent treatment outcomes, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over coverage or unexpected costs.
- A few patients report feeling that appointments were rushed or that they did not have enough time to ask questions.
- Isolated complaints include dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and expertise.
- Strong communication and patient education throughout treatment.
- Modern, clean facilities and efficient service.
- Good experiences reported for both adults and children.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing clarity or insurance processing.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (902) 678-8797
• Website: macleodorthodontics.com/
• Address: 70 Exhibition St, Kentville, NS B4N 4K9