docbraces Victoria

Orthodontist: Peter Duncan

Overall grade: C

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Peter G. Duncan Inc. in Victoria has a solid online reputation, with a Google review average of 4.7 out of 5 stars from over 100 reviews.

Positive Highlights:
- Many reviewers commend Dr. Duncan and his team for their professionalism, kindness, and attentive care. Patients often mention feeling listened to and respected during their visits.
- The office staff is frequently described as friendly, helpful, and efficient, contributing to a welcoming atmosphere.
- Several patients highlight Dr. Duncan’s expertise, particularly in handling complex dental issues and providing clear explanations of treatment options.
- The clinic is noted for its cleanliness, modern equipment, and comfortable environment.
- Timely appointments and minimal wait times are commonly mentioned, with some patients appreciating the office’s flexibility in scheduling.

Negative Highlights:
- A few reviews mention dissatisfaction with billing practices or unexpected charges, though these comments are not widespread.
- Some patients report feeling rushed during appointments or not receiving thorough answers to their questions.
- There are isolated complaints about discomfort during procedures or dissatisfaction with specific dental work, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High marks for professionalism, patient care, and communication.
- Modern, clean facilities and efficient service.
- Good reputation for handling complex dental needs and providing clear treatment explanations.
- Friendly, accommodating staff and a comfortable office environment.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with specific procedures.

Score: 6 (corresponding to a 4.7 average review)

Contact

• Phone: (250) 472-0404
• Website: docbraces.com/
• Address: 1641 Hillside Ave # 310, Victoria, BC V8T 2C4