Impressions Orthodontics

Orthodontist: Nadia Nizam

Overall grade: A-

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Impressions Orthodontics in Calgary has a robust online reputation, with over 500 Google reviews and an average rating of 4.9 out of 5 stars.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, frequently mentioning Dr. Sharma and team for their expertise and caring approach.
- Many patients highlight the thoroughness of consultations, clear explanations of treatment options, and the willingness of staff to answer questions.
- The office environment is described as modern, clean, and comfortable, with efficient appointment scheduling and minimal wait times.
- Numerous reviews mention positive experiences for both children and adults, with special attention to making younger patients feel at ease.
- Several patients note excellent results with braces and Invisalign, and appreciate the clinic’s flexibility with payment plans and scheduling.
- The clinic is praised for its community involvement and for going above and beyond to accommodate patient needs.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling rushed during busy periods or not receiving enough follow-up communication.
- Isolated complaints include dissatisfaction with treatment outcomes or discomfort during procedures, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and expertise.
- Strong track record with both children and adults, including anxious patients.
- Modern, clean facilities and efficient, flexible service.
- Consistently positive results and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Rare reports of feeling rushed or not receiving enough follow-up.
- Isolated negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 457-7700
• Website: www.impressionsorthodontics.com/
• Address: 30 Springborough Blvd SW Ste 245, Calgary, AB T3H 0N9