docbraces Delta

Orthodontist: Duncan Higgins

Overall grade: C+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Delta Orthodontic Group in Delta has a strong Google review profile, currently averaging 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise the orthodontists and staff for being friendly, knowledgeable, and attentive, often mentioning feeling well-cared for throughout their treatment.
- Many patients highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set expectations and build trust.
- The office is frequently described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Several families note positive experiences for children and teens, emphasizing the staff’s patience and ability to make young patients feel comfortable.
- Reviewers often mention successful orthodontic outcomes, such as improved smiles and confidence, and express gratitude for the results.

Negative Highlights:
- A few reviews mention issues with billing clarity or unexpected costs, though these are not common.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about long wait times for certain appointments or delays in treatment progress.
- Rare negative feedback includes dissatisfaction with specific orthodontic results or discomfort during procedures.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Positive experiences for children and families.
- Clean, modern facilities and efficient service.
- Consistently strong results and positive feedback from patients.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare dissatisfaction with treatment outcomes or appointment delays.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (604) 590-1172
• Website: www.deltaortho.ca/
• Address: 203-7313 120th Street, Delta, BC V4C 6P5