South Surrey Smiles

Orthodontist: Lesley Williams

Overall grade: B+

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

South Surrey Smiles in Surrey has a robust online reputation, with a high volume of Google reviews averaging 4.8 out of 5 stars from over 400 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning orthodontists and front desk team members by name for their attentive care.
- Many patients highlight the clinic’s ability to make both children and adults feel comfortable, with special praise for their approach to nervous or anxious patients.
- The office is frequently described as clean, modern, and inviting, with a bright atmosphere and well-maintained facilities.
- Reviewers appreciate the clear communication regarding treatment plans, costs, and timelines, as well as the clinic’s transparency and honesty.
- Efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy family schedules are commonly cited as positives.
- Several families mention successful orthodontic outcomes, including braces and Invisalign, and express satisfaction with the results.

Negative Highlights:
- A small number of reviews mention issues with billing, insurance, or unexpected costs, though these are not widespread.
- Some patients report feeling that certain treatments or follow-up appointments were unnecessary or that there was pressure to commit to specific plans.
- There are isolated complaints about long wait times during busy periods or difficulty reaching the office by phone.
- A few negative reviews mention dissatisfaction with specific orthodontic outcomes or communication lapses, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient-centered care.
- Strong reputation for working well with children, teens, and anxious patients.
- Modern, clean facilities and efficient, flexible service.
- Clear communication and transparency about treatments and costs.
- Consistently positive feedback and successful orthodontic results.

Why a patient may not want to:
- Occasional concerns about billing, insurance, or perceived upselling.
- Rare reports of unnecessary appointments or pressure to commit to treatment.
- Isolated negative experiences with communication or specific outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (604) 542-5420
• Website: www.southsurreysmiles.com/site/home
• Address: 2626 Croydon Dr, Surrey, BC V3Z 0S8