Trites Orthodontics

Orthodontist: Brian Trites

Overall grade: C+

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Trites Orthodontics in Fredericton has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Trites and team members by name for their attentive and caring approach.
- Many patients highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often mention positive experiences for their children, citing a supportive and patient environment that helps ease anxiety.
- Flexibility in appointment times and willingness to accommodate busy schedules are commonly mentioned as positives.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over payment plans or coverage, though these are not widespread.
- A few patients report feeling that appointments were rushed or that they did not receive enough time for questions.
- Isolated complaints include dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Consistently positive results with orthodontic treatments.
- Clean, modern facilities and efficient, flexible service.
- Strong reputation for working well with children and anxious patients.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (506) 462-7670
• Website: www.tritesortho.com/
• Address: 899 Prospect St, Fredericton, NB E3B 2T7